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CH 14] Business 101 14-1

Chapter 14

Human Relations

Objectives
Master the material in this chapter and you will be able to: 14

1. Describe the development of the human relations movement
in the United States.

2. Explain the different needs in Maslow's hierarchy.

3. Differentiate between Theory X and Theory Y managers.

4. Compare the Theory Z organization with the typical U.S.
firm.

5. Explain a job's motivational factors and maintenance factors.

6. Describe the steps involved in a management by objectives
(MBO) program.

7. Discuss the quality of work life concept and identify the
major categories of QWL programs.

8. Explain job enrichment and job enlargement.

9. Discuss the alternative forms of flexible work schedules.

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